Call Log Page
: A new centralized page aggregates all your call histories in one place for easier tracking and analysis.- End-of-Call Reason: We’ve added more transparency with reasons likeuser-ended,agent-ended,voicemail,failed, etc., to give you better insights into call outcomes.
Agent Response Delay
: You can now set a response delay for agents. While we’ve optimized latency for fast responses, this option allows you to add a natural pause before the agent replies, enhancing conversational flow.Metadata for Embedding Widget
: Easily pass metadata to your embedding widget by adding parameters to the embedding URL. Learn more here: Adding Metadata via URL Parameters.