Introducing Session Continuation for Seamless Conversations

We’re rolled out the Session Continuation feature, designed to make interactions with your agents more cohesive and context-aware:

: Pass a when starting a new call to allow the agent to reference and continue from where the previous session left off. Learn more here: Session Continuation

: The agent can now recall relevant details from past interactions, enabling smoother and more personalized conversations.

: We’re working on additional options to identify users through user_id, phone number, or similar identifiers to make session memory even more intuitive.