Call Recording
: You can now enable call recording for all your calls. Recordings are stored securely, and a recording_url is included in the End-of-Call Webhook, allowing you to access and manage recordings easily for training, or analysis.Voicemail Handling
: Agents can now handle voicemails seamlessly with configurable options:- Hang Up Option: Automatically end the call if a voicemail is detected.
- Leave a Voicemail: Enable your agent to leave a personalized voicemail message if the user cannot answer. Optionally, agents can pause the message if they detect voice activity.
Call Transfer
: Enhance call management with the ability to transfer calls to another agent or external phone number. You can specify the transfer target dynamically, ensuring smooth handoffs for complex workflows or escalations.These features make it easier to manage call workflows and enhance the overall experience for both users and agents.